Shipping Policy
We value every purchase, and we do our best to honor all shipping requests to ensure you receive your items as quickly as possible. To guarantee that an item reaches you when expected, please read the shipping policy below for online orders.
Business shipping hours: Monday — Friday, 9 a.m. — 3 p.m. EST, excluding national holidays.
USPS and expedited service items ordered after daily shipping hours will be processed the next business day. Items ordered on Friday after 3 p.m. EST, as well as items ordered Saturday and Sunday, will be processed the following Monday. Standard shipping can take up to 3-5 business days to process prior to ship. We primarily ship through USPS.
Shipping FAQ
Do you offer free shipping?
We offer free shipping on domestic orders over $75.
Do you offer expedited shipping?
Items purchased with expedited shipping need to be placed before 3 p.m. EST in order to be processed and shipped out the same day. Orders placed after 3 p.m. EST will be processed and shipped the following business day.
How soon will I get my order?
Your order will be handled and shipped within 1-3 days of your purchase, except US holidays. A tracking number will be provided when your order has been shipped. Please allow up to 24 hours for the tracking number to be updated.
Domestic orders will be delivered in 3-7 business days after order dispatch. If you choose domestic expedited shipping, your order will be delivered in 2-3 business days after order dispatch.
What should I do if I gave the incorrect shipping address?
Please make sure you enter the correct shipping address as we are not responsible for the lost package due to the wrong shipping address.
Email us at help@kennedy-rae.com immediately if you enter information incorrectly, we will update your order if it has not been shipped yet.